Return Policy - PurKlenz
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Returns Policy

 

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

REFUNDS
Once your return is received and inspected, we will send you an email or reach you by phone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, you have the choice of getting store credit towards future purchase or a credit to be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or contact your bank. There is often some processing time before a refund is posted, it may take 5 to 10 business days before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at info@purklenz.com.

 

Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges: We only replace items if they are defective. If you need to exchange it for the same item, send us an email at info@purklenz.com

Shipping: To return your product, please email us at info@purklenz.com and we will notify you the return address.

 

RETURNS SHIPPING FEES
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.